Configure eRx Script Exchange

IMPORTANT   eRx has advised Best Practice Software that they will no longer provide direct customer support or assist with onboarding Best Practice Software customers to the eRx script exchange effective 22 January 2024. See Support changes for eRx Script Exchange (eRx) FAQ for more information.

1. On the Bp Premier database server, browse to the folder C:\Program Files\Best Practice Software\BPS and double-click on the file eRX Setup.exe, or browse to Start > Best Practice Software > eRx setup.
2. Log in using your Bp Premier username and password. The eRx Setup screen will appear.



3. Enter the name of the Bp Premier server in the Server name field.
4. Change the Port from the default value if required (you only need to change this if you know that port 3440 is used by another process).
5. Click on the Setup Users button to display the eRx users screen. This screen lists all providers set up in Bp Premier. For each provider who has registered for eRx, you should have received an Entity ID.
6. Complete the following for each prescriber registered for eRx:
1. Select the prescriber's name in the list and click Change. A second eRx setup screen will appear.



2. Enter the prescriber's Entity ID. Entity IDs should not be used more than once; if prescribers work in multiple locations, each user must have a unique Entity ID for each location.
3. Click on the ... button next to Enter the certificate file to use field and navigate to the NASH certificate.

NOTE  If your practice has more than one NASH certificate, you must select only one of the NASH Certificates to import into eRx Setup for all providers.

4. Select the file called FAC_Sign.p12 and click OK.
5. In the Enter the certificate file’s password, enter the PIC password for the NASH certificate.
6. Click Save.
7. After entering the prescriber's Entity ID, verify that the Thumbprint displayed in the Thumbprint column is the same for all prescribers. eRx Script Exchange may cease to function if the Thumbprint does not match.
8. Click the Close button to return to the eRx setup screen.

Import the eRx certificates into Bp Premier

Click the Import Certificates button on the eRx setup screen. The system will automatically import the eRx certificates.

You may receive a Windows Security Warning about the validity of the eRx Script Exchange certificate. If you have selected the correct NASH certificate, click Yes to continue.

(Optional)

By default, all scripts are sent electronically to eRx Script Exchange. If you know one or more patients do not wish to give consent to use eRx Script Exchange, click the Patient consent button to exclude them from having their scripts transmitted.

You can edit a patient's eRx Script Exchange consent at any time. See Change a patient's eRx consent for more information.

(Optional)

Tick the checkbox Log eRx transactions on this computer only if you have been asked to do so by eRx or Best Practice Software Support. This option records information during transactions for troubleshooting.

Click Close to save the settings and exit the eRx setup screen.

Perform this step on the Bp Premier server only.

1. In Windows, navigate to the Services screen. Click the Windows logo in the bottom left. Click the down arrow to open applications and navigate to Control Panel > Administrative Tools > Services. The Services screen will appear.
2. Scroll down the list and look for eRx Management Service, eRx Standard Adapter Service and eRx Standard Adapter Store & Forward Service.



3. Double-click on the eRx Management Service. Set the Start up type to Automatic.
4. If the Service Status is 'Started', click Stop and click the Start button. Otherwise, click the Start button.
5. Double-click on the eRx Standard Adapter Service. Set the Start up type to Automatic.
6. If the Service Status is 'Started', click Stop and click the Start button. Otherwise, click the Start button.
7. Double-click on the eRx Standard Adapter Store & Forward Service. Set the Start up type to Automatic.
8. If the Service Status is 'Started', click Stop and click the Start button. Otherwise, click the Start button.
9. Check that both services have a status of 'Started'.
10. Close the Services screen.

Inspect the eRx adapter logs on the Bp Premier Database Server to verify that the prescriber is correctly configured with eRx Script Exchange.

1. Using the Windows file explorer, browse to C:\erx
2. Right-click on the erxadapter.log and select Open with > Notepad.



3. To search the log for the prescriber's Entity ID, press CTRL+ F from your keyboard and enter the Entity ID.
4. If the Ping operation is successful, the eRxadapter.log will display a response similar to the one shown in the image below.

Activate eRx on workstations

After you have configured the services on the server, log out of Bp Premier on each workstation and back in again to activate eRx Script Exchange on each workstation.